Kids at time create menace which cause big problem for grown ups. Something like that happened at my cousins place 2 weeks ago, when a 3 year old kid turned the timer of washing machine in reverse order, resulting it to stop all its function. Washing machine is more of a necessasity for us than comfort us as my bhabhi has back problem and our maid has also left us 1 month ago. Its not easy to locate on in short span of time though the hunt is on.
My cousin brother went to the shop from where we got the machine, to send their service people as soon as possible. Though they promised but didn't sent anyone, with every passing day clothes were piling up at home. Finally bhabhi called me one day to get whirlpool service center details from net.
Within in minutes I collected information from net and called their customer service and gave our residential address along with 3 set of contact numbers to reach us. They gave me complain number and told within 2 hours will receive a call from their end. 4 hrs post lodging the complaining called them back as we didn't receive the call. Then customer care executive told me by evening 8 pm concerned person will call me.
When I reached home at around 7 pm found washing machine has started its function once again, as whirlpool had sent their service engineer and he did fix the problem in short span of time. Was surprised to see their dedication towards customer grievance. Hats off to these guys who keep their words when it comes to satisfaction.
The day when bhabhi called me to check details from net, bhaiya had planned to get a new washing machine even though we got this machine an year ago. Now have no worries as I know whenever our washing machine develop some trouble its engineers will be their to help in short span of time...
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