We always keep cribbing about the
services of government run institution like schools, college, offices, and hospitals.
Reason for it is the lethargic service rendered at these places and the
attitude of the people. But with time things are changing for the good.
Recently I experienced it.
I had to courier some document
back home in Kerala from Bangalore. I usually used Indian Post to send parcels
and documents but that day I thought of trying private courier company which
promises next day delivery.
I walked into reputed courier
company office and checked if they can courier the documents to my place. They
checked the pin code and said we can deliver it tomorrow but it may cost you
190 bugs. Since it was next day delivery I didn’t mind paying the extra amount.
I paid them the money and left place assuming promises will be met. It happened
on a Monday
Tuesday evening when I was
checking the status of the courier I could see it is yet to reach. Till Wednesday
afternoon when the courier didn’t reach its destination. I went to the booking office
and checked with them about the lacuna, to my utter surprise they told, “Sir I
have done the work from my end, it is pending from the receiver side”. I was shocked
to hear this blame game from a reputed courier company like theirs. They gave
me the number of the office close to my house to enquire about the status of
the courier.
When I called that office to
check, they said load will come by 4.00 pm and they don’t have their service at
the address mentioned by me. I was fuming with anger on hearing it. I told the
same statement to the booking officer at the courier company and she told, “they
are like that only sir, we have good service in metros but other places the
service get delayed”. Ridiculous I asked if you couldn’t deliver it on the promised
day why did you charge me so much. Reply this time was “Sir, we did the things
from our end if they are not doing it what can we do?”. When I told them, I will
escalate the issue, she said, “please do it SIR, only then they will improve.”
Worst was yet to come for me, the
courier reached destination on Thursday against the claim of Tuesday. And we
had to go and collect it personally, courier guy didn’t deliver it at home
also. I have never come across such situation with India Post so far. They have
on time service and their tracking system is also better than private players.
I think that’s the reason people
say “old is gold”
