If anything happens to our laptop
or mobile, we feel a portion of our life has gone for toss, such is our
reliability on these electronic gadgets. They are our lifeline today. Recently
one of my lifeline went for a toss, my laptop L
It was then that I realized, its importance in my life.
It was a virus attack that
hampered the performance of my laptop. Existing antivirus detected and removed
it but it had corrupted my drives by then. Hence I had to format my system
completely. And then my friend suggested me to try McAfee antivirus and I
decided to give it a try, must say I took the right decision and am happy about
it.
Installing McAfee was not easy so
I had to take help from McAfee technical team, my case was referred to Mr.
Sanjay. He tried to install it but due to some driver issues, the installation
process was getting stalled every now and then. Even my system was taken
remotely to fix the issue but couldn’t be resolved initially.
Then I was allotted the time slot
of 10am time next day to fix the issue. I was surprised when am phone rang
exactly at 10. Bingo, people still respect others time. Once again Mr.Sanjay
took my system and made sure I was close by, to help him do few things from my
end. After spending all most an hour, when we were close to completing the
installation process but my internet speed forced us to abort the process
midway. Internet speed of my Wifi connections had gone down drastically. One of
them boast about their connectivity across India like anything.
I had given up on the process but
Sanjay said, it’s a challenge for him and he will ensure that the problem is
resolved by all means. He checked with me, if am available late in evening to
get the issue resolved. I said fine and 10.30pm was the new time slot allotted
to me, this time it was not Sanjay but Mr. Shiva from his team who took over
the reins.
Since Sanjay had briefed Shiva
about the issue, he clearly knew what he had to do. It took us sometime because
of some update were pending in my system and without that installation wasn’t
possible. I couldn’t do that now, so he had to figure out some other way to fix
the issue. Finally after sometime McAfee antivirus was finally installed in my laptop
and it was all the effort worth taking as am very happy with its expertise. Mr.
Shiva extended the validity of my antivirus by a month, goodwill gesture.
More than the product am happy
with the timely support which I received from McAfee technical team. They had
spent good amount of time in helping me install the antivirus, it could have
been done earlier but the delay was from my end, firstly due to internet speed
and then due to my reluctance to update a software as it was creating trouble
for my system. So they had to find another way to fix the issue. Challenges
were there but McAfee’s technical team was willing to overcome them.
I am mesmerized by the
dedication, devotion and determination of McAfee team. They have an undying
attitude towards the task undertaken by them. It is clearly evident in their
work too, this can’t be possible unless McAfee has strong policies adhering to
the concerns of its esteemed customers. Irrespective of the intensity of the
concern, McAfee treats all its customers at equal power. Kudoos to McAfee and
its team.
