Showing posts with label McAfee. Show all posts
Showing posts with label McAfee. Show all posts

Friday, May 18, 2018

First hand experience of McAfee antivirus



If anything happens to our laptop or mobile, we feel a portion of our life has gone for toss, such is our reliability on these electronic gadgets. They are our lifeline today. Recently one of my lifeline went for a toss, my laptop L It was then that I realized, its importance in my life.

It was a virus attack that hampered the performance of my laptop. Existing antivirus detected and removed it but it had corrupted my drives by then. Hence I had to format my system completely. And then my friend suggested me to try McAfee antivirus and I decided to give it a try, must say I took the right decision and am happy about it.

Installing McAfee was not easy so I had to take help from McAfee technical team, my case was referred to Mr. Sanjay. He tried to install it but due to some driver issues, the installation process was getting stalled every now and then. Even my system was taken remotely to fix the issue but couldn’t be resolved initially.

Then I was allotted the time slot of 10am time next day to fix the issue. I was surprised when am phone rang exactly at 10. Bingo, people still respect others time. Once again Mr.Sanjay took my system and made sure I was close by, to help him do few things from my end. After spending all most an hour, when we were close to completing the installation process but my internet speed forced us to abort the process midway. Internet speed of my Wifi connections had gone down drastically. One of them boast about their connectivity across India like anything.

I had given up on the process but Sanjay said, it’s a challenge for him and he will ensure that the problem is resolved by all means. He checked with me, if am available late in evening to get the issue resolved. I said fine and 10.30pm was the new time slot allotted to me, this time it was not Sanjay but Mr. Shiva from his team who took over the reins.

Since Sanjay had briefed Shiva about the issue, he clearly knew what he had to do. It took us sometime because of some update were pending in my system and without that installation wasn’t possible. I couldn’t do that now, so he had to figure out some other way to fix the issue. Finally after sometime McAfee antivirus was finally installed in my laptop and it was all the effort worth taking as am very happy with its expertise. Mr. Shiva extended the validity of my antivirus by a month, goodwill gesture.

More than the product am happy with the timely support which I received from McAfee technical team. They had spent good amount of time in helping me install the antivirus, it could have been done earlier but the delay was from my end, firstly due to internet speed and then due to my reluctance to update a software as it was creating trouble for my system. So they had to find another way to fix the issue. Challenges were there but McAfee’s technical team was willing to overcome them.

I am mesmerized by the dedication, devotion and determination of McAfee team. They have an undying attitude towards the task undertaken by them. It is clearly evident in their work too, this can’t be possible unless McAfee has strong policies adhering to the concerns of its esteemed customers. Irrespective of the intensity of the concern, McAfee treats all its customers at equal power. Kudoos to McAfee and its team.