Banks opened today after a day’s
off and for the exchange and deposit of old 500 and 1000 currency notes. I
didn’t had much cash in hand so thought of visiting bank today itself. I was
sure to visit HDFC bank only because till now my banking relation with them was
more than my expectation. I was sure this time too they will help me. I knew
today privilege customer tag will not help me or anyone else but still wanted
to go there.
The moment I reached there, I
could see disciplined queue (no panic) at the branch. I entered in and check
the procedure for cash withdrawal first, then deposit. For withdrawal photo
copy of id card was required, which I was not carrying, so thought of
depositing the amount in my account. Then an employee of the bank told me that
we need photocopy for deposit as well. Then I told her that, I have an account
with the bank and my PAN card details are in my account. Employee asked me to
wait till she confirms and come back. In 2 minutes time she came back and told I
just need to fill in deposit slip and stand in a different queue. I was
carrying my bank cheque book to support my claim of being a bank customer.
Though was queue was big but it
was moving fast as 2 persons were assigned at one counter so that things can
move faster. While we were standing in queue one employee from the bank came to
each one of us to check whether the details filled in, by us in the deposit
form was correct or not. In the event of error, she helped them in its
rectification. When people asked the purpose of doing so, she said this is to
help you process your form faster. Forms with error will either need fresh form
or signature. That is time taking, if everything is correct then you can leave
the counter soon.
Within 25 mins I was at the
counter to deposit money. My amount was small but still all necessary
verification were done. During the process I requested the person, is it
possible to withdraw some money from my account today for basic needs. I was
asked the amount to be withdrawn, my response was 1000rs. She said fine and
asked me to give her a self cheque. I filled in the details to the cheque, in
the mean while she attended the next customer. Once I filled details in cheque,
forwarded it to her, she asked me for my PAN card, which I gave her. She jolted down my PAN number in the cheque
and handed over the money to me.
I asked her what was the need for
PAN card for a small withdrawal like 1000rs? Her response was today even if you
withdraw one rupee PAN card is mandatory. I said thanks and left the counter.
Before leaving I just looked around
at the bank one more time and could see all people standing there were calm,
even bank’s manager was out of his cabin to support the customers. Employees of
the bank were all around the premises helping people in filling the form and other
banking activities. When I entered the bank we just has 2 counters but soon
enough they created one more counter for senior citizens. How thoughtful and
quick.
My decision to visit HDFC Bank
was not wrong, they made my day, I was prepared to stand for atleast 2-3 hours
for this activity but HDFC Bank’s efficient staff and supportive management
made things so easy not only for me but also for other customers.
