Tatkal tickets were introduced to benefit passenger who opt for last moment travel due to some unforeseen necessity. Passengers have welcomed it with open heart. But railways keep changing the rule which is creating problem for the passengers to keep pace with.
Booking ticket through net is another big boon to people who find it difficult to reach station and book tickets. People working in IT sector are too happy about it because now they can book ticket from their office cubical. In the busy schedule of 9-6 IT professionals are left with little or no time to locate a railway booking centre. Most people opting for it are from IT industry or tech savvy people.
Even tatkal tickets could be booked through it if we do it with in the stipulated time. But logging into IRCTC at 8 am is a tough job, if we are can easily log in else will have to wait to decongest the traffic online.
Latest reform brought in tatkal ticket has not at all been welcomed by people like who have been addicted to IRCTC for booking tickets. Now in order to book tatkal ticket we need to be at the ticket window when it opens up at 8 in the morning. No idea why and for who’s benefit this plan has been incorporated.
Now I will have find an agent who will help me in booking ticket in case of an emergency or opt for bus to travelling home. Railway agents are the only person who have benefitted by the recent move of railway ministry.
If government wants us to go back to old day then the why was this modernization done and for whom? You can give somebody excellent quality service once and then they it back. I do accept the fact that their were few issues with tatkal ticket which forced ministry to take this decision but it could have been in dealt in more passenger friendly manner than being loop sided to agents.
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